People rising anxious as AI adoption expands, Pew Analysis finds

People have grown extra nervous about AI within the final 9 months. A brand new survey from the Pew Analysis Heart signifies 52 p.c of respondents are extra involved than enthusiastic about rising synthetic intelligence use, up 14 factors since December. In the meantime, solely 10 p.c say they’re extra excited than nervous, whereas one other 36 p.c described their views as equally balanced. “Concern about AI outweighs pleasure throughout all main demographic teams,” the Pew Analysis Heart wrote in a blog post right this moment.

It’s been an eventful 9 months because the Pew Heart final surveyed individuals about AI. OpenAI’s ChatGPT went from a buzzed-about homework cheating tool to a household name, and the company world — together with tech’s most outstanding corporations — raced to show who was probably the most invested in generative AI. Microsoft plugged GPT-4 into Office and Windows, and Google launched its Bard chatbot whereas including AI components to search. AI writing and generative artwork have made controversial (and broadly coated within the media) entries into journalism, book writing, song production and even some political campaigns.

Though youthful People are nonetheless extra involved than excited, their views are typically extra optimistic than their older counterparts. Amongst 18- to 29-year-olds, 42 p.c are extra involved about “the rising use of AI in each day life,” and 17 p.c are extra excited. However amongst adults 65 and up, 61 p.c say they’re primarily involved, whereas pleasure solely outweighs concern for a mere 4 p.c.

Microsoft rolled out its browser-based AI chatbot earlier this 12 months.


Pew Analysis additionally polled respondents on consciousness of AI, and it seems the extra individuals have heard about its rising adoption, the extra uneasy they really feel. The polling experiences that about 90 p.c of adults have heard so much (33 p.c) or a bit (56 p.c) about synthetic intelligence, with the “so much” group rising by seven factors since December. Those that have heard a lot about AI usually tend to be nervous than in December: Nervousness outweighs enthusiasm (47 p.c to fifteen p.c) amongst that demographic, in comparison with 31 p.c involved to 23 p.c excited final 12 months. Even those that have solely heard a bit about it describe a extra damaging view than respondents within the December ballot — by 19 factors.

When breaking down AI’s affect into classes, outcomes are extra combined. On one hand, 49 p.c mentioned it helps greater than hurts when discovering services they’re fascinated with on-line (in comparison with 15 p.c that say it hurts extra). However 53 p.c answered that it hurts greater than helps in conserving private info personal, with a mere 10 p.c saying it helps extra in that space. Different areas the place the polled People mentioned it helps extra embrace corporations making secure autos, medical doctors offering high quality care and other people caring for their well being. Classes like discovering correct on-line info, offering high quality customer support and police conserving the peace had been nearer to a good break up between optimistic and damaging.

Respondents with and with out larger training answered in another way. For instance, faculty graduates had been extra more likely to view AI as a optimistic find services on-line and serving to medical doctors present high quality care (60 p.c optimistic amongst faculty grads, 44 p.c for these with out a diploma). However individuals with “some faculty or much less” had been much less more likely to view it as a damaging for safeguarding personal info (59 p.c amongst college-educated, 50 p.c for these with much less). Total, these polled with a school training had been extra more likely to view AI positively.

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